So
I decide to take up the matter with eBay,
and eventually I stumble my way to the Help-through-Chat link.
I wanted to talk on the telephone,
but the number given cannot be reached outside the UK,
and I am currently in France for a few weeks.
eBay
Customer
Support Chat Transcript
SR# 1-26868727066
[after about 4 minutes waiting]
Shirus
Welcome to eBay Live Help, my name is Shirus. How may I help you?
Not-a-Zombie
This concerns the purchase of a corkscrew
(Item #: 281337559330
Transaction #: 1207369119018)
and the associated
International Delivery and Import Charge: (Transaction ID: 6B071055TH984660B)
which almost doubled the price of the corkscrew.
This
item was in fact sent to an address within the US
on my post-purchase instructions.
I therefore request a refund of the charge.
Shirus
Thank you for sharing the details. I will surely help you with
it.
[wow!
this sounds hopeful]
Shirus
Please stay online while I check this for you. I'll be
with you in a moment.
Shirus
Thank you for waiting.
Shirus
To assist you in better way, I need to connect you to our concern
department,
so that you get the best support. Shall I connect you with them?
Not-a-Zombie
Yes please.
[after
about 5 minutes' wait]
Shirus
Has transferred
you to:
Julie Anne
Julie
Anne
Welcome to eBay Live Help. How can I help you today?
Not-a-Zombie
Regarding transaction number 281337559330 :
The seller sent the item to an address in Colorado, on my instruction.
It was not, therefore, sent for onward mailing to France.
I therefore
request a refund from PayPal of the $24.39 "shipping and
import charge"
to Pitney Bowes, over and above the delivery charge within the
USA.
Julie
Anne
Please give me 2 minutes to review what you have discussed with
the previous representative.
Julie
Anne
Thanks for patiently waiting.
Julie
Anne
I understand you want to claim your refund for the item you have
not receive.
Julie
Anne
May I please ask if you open a case through PayPal?
Not-a-Zombie
No, this is not the case at all. The item arrived yesterday in
Colorado, as I instructed the seller
to do, after discovering that to send it to France would almost
double the price.
In the final price (before the overseas surcharge) postage within
the US was included.
So I am requesting a refund of the $24.39 for international delivery.
I have not opened a case through PayPal.
(I am sorry, but I don't think your English is good enough for
the job you have been given.)
Julie
Anne
I respect your opinion.
Not-a-Zombie
I paid $24.39 for a service which was not used.
It is not so much a PayPal issue as an eBay one. I am requesting
that eBay authorise a refund,
a simple enough request, don't you think ?
Julie
Anne
I fully understand the concern you have expressed in this situation.
Julie
Anne
Please bear with me for 2 minutes while I investigate this for
you.
Julie
Anne
Thanks for patiently waiting.
I can see that your issue here is being handled by a relevant
department.
I would therefore need to transfer
you to them. Please stay connected while I direct you to them.
You
have been connected with eBay customer support.
[which I was already
connected to]
The next available chat agent will be able to assist you.
Thank
you for your patience.
Estimated wait time as of 7:59 PM:
05 minutes
Your
position in queue is # 49
[after
about 14 minutes' wait]
Julie
Anne
Has transferred you to: Keith
Keith
Thank you for contacting eBay New Customer Support.
My name is Keith how can I help you today?
Keith
Hi Anthony, how are you today?
Not-a-Zombie
hold on a sec...[while I turn off the stove, for I had started
to make my dinner
when I realised that I was number 49]
Not-a-Zombie
Re transaction number 281337559330 :
The seller sent the item to an address in Colorado, on my instruction.
This postage cost was included.
I
therefore request a refund from PayPal of the $24.39
"shipping and import charge" to Pitney Bowes.
Keith
So the item was sent to an address in the US and not the UK?
[He is in the UK call-centre. Julie Ann - surely not her real
name -
is likely to be Latvian or Ukrainian.]
Not-a-Zombie
Exactly.
Keith
I see, you would need to contact the seller of the item in relation
to the shipping charges
as it is the seller who states the postage cost in their listing.
Not-a-Zombie
I instructed the seller to send within the US because I did not
want to pay the outrageous fee to Pitney Bowes for a small corkscrew
that could be put in a jiffy-bag and sent to France (not the UK).
He duly did as instructed.
Pitney Bowes will have been paid nevertheless for sending it to
France.
I wish now (too late!) that I had not instructed the seller to
send the item to my friend in Colorado.
Keith
I understand, this is something that eBay would have no control
over and the issue would need to be raised with Pitney Bowes.
Not-a-Zombie
A nice get-out. Thanks for nothing, Keith, Zombie - or Robot..
It is now 20.15 in France, and my dinner is burning.
I started this ridiculous process three-quarters of an hour ago.
Keith
I am sorry for the delay in getting through to us but we are very
busy this evening.
Not-a-Zombie
[feeling that he is turning into a zombie]
It is the utter primitiveness and ineffectuality of this "chat"
that I am railing against.
HOW DO I GET IN TOUCH WITH PITNEY BOWES ????????
Keith
Let me see if I can find contact information for you, one moment
Not-a-Zombie
thank you...
[after 3 minutes]
Keith
You can find contact information for Pitney Bowes at the below
link
http://www.pitneybowes.co.uk/Contact-Us/Contact-Us.shtml
Not-a-Zombie
Thank you. Now I can eat my dinner !
Over and out.
Keith
Thank you for contacting eBay Live Help. Have a great evening.
Chat
Session Ended, Goodbye. (5010)
[needless
to say, one cannot contact the faceless Pitney Bowes
except to buy a service or sell them something]
Having talked with friends who have been similarly scammed by
eBay, I learned that even if Pitney Bowes do send an item, THEY
DO NOT PAY ANY CUSTOMS COSTS because they use the United
States Postal Service.
Small
items are of course generally not opened or examined by European
customs, but go straight through to the addressee. I know two
such addressees, who paid fees for non-existent services and received
their item through ordinary mail, with no customs examination,
no customs declaration even provided, and no address from
which the packages were alleged to have been sent. There was in
fact no evidence of anyone doing anything except popping the items
in a post-bag and laughing all the way to the bank.
Pitney Bowes
are thus committing massive fraud, aided and abetted by eBay,
and based on the average American's total ignorance of the liberal
world outside the USA, let alone the ease of posting something
to the European Union.
I
HAVE NOW APPLIED TO CLOSE MY E-BAY ACCOUNT.
This (eBay says) takes 180 days.
Goodbye faceless, rip-off eBay.
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